Delivery Policy

Overview

This Delivery Policy applies to all orders placed with Cask 23 (JKV IND LTD) via www.cask23.co.uk.

We aim to dispatch orders promptly and deliver them securely using trusted courier services.

Delivery Locations

We currently deliver within the United Kingdom.
If you require delivery outside this area, please contact us before placing your order.

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Processing Times

Orders are typically processed within 1–2 working days, subject to stock availability and verification requirements.
Orders placed on weekends or public holidays will be processed on the next working day.

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Delivery Timeframes

Estimated delivery times are provided at checkout and are not guaranteed.
Delays may occur due to courier issues, weather, or circumstances beyond our control.

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Age-Restricted Deliveries (Alcohol & Tobacco)

Cask 23 operates a strict Challenge 25 policy.
By placing an order for alcohol or tobacco products, you confirm that you are aged 18 years or over.
Delivery will only be completed to a person aged 18 or over.
If the recipient appears under 25, valid photographic ID (passport, driving licence, or PASS card) will be required.

If age verification cannot be completed:

• The courier may refuse delivery

• The order may be returned to us

• A refund will be issued in accordance with our Returns Policy

We do not permit the delivery of alcohol or tobacco to neighbours or safe places where age verification cannot be completed.

Failed Deliveries

If a delivery attempt fails:

• The courier may attempt redelivery

• Additional charges may apply if the parcel is returned

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Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with photographic evidence where possible.

Risk & Ownership

Ownership of goods passes to you once delivery has been completed at the address provided.

Contact

For delivery enquiries, contact admin@cask23.co.uk.